FREQUENTLY ASKED QUESTIONS

Q: What's the catch?
 
Q: What do I have to do to work with SATOP?
 
Q: Is SATOP accepting all Requests for Technical Assistance?
 
Q: What is a Space Alliance Partner?
 
Q: How do I submit a Request for Technical Assistance?
 
Q: Where are the SATOP Centers located?
 
Q: If I live in a State other than that where SATOP Centers are located,
can I still submit a Request for Technical Assistance?
 
Q: Will SATOP support requests from International companies?
 
Q: Do I have to be an aerospace or high tech company to submit a request?
 
Q: Can you help get my network / e-mail / internet to work?
 
Q: Will SATOP work on multiple requests from the same requestor at the same time?
 
Q: Will an engineer visit my company?
 
Q: Am I free to contact the Space Alliance Partner engineer once the RTA is Placed/Accepted?
 
Q: Am I guaranteed that my Request for Technical assistance will be resolved to my satisfaction?
 
Q: What constitutes an “Out of Scope” request?
 
Q: What if my Request for Technical Assistance is accepted and once in progress, it is determined that the request will take longer than 40 hours to resolve?
 
 
AP PROFILE SUCCESS STORY #203
SNL's Partnership with SATOP Continues to Benefit Small Biz TacView’s George Gilmer “I needed a rocket scientist! SATOP has real rocket scientists very willing to help.”
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